Shipping + Return/Exchange Policy

Shipping is a flat fee of $4.95 on orders up to $49.99, with orders over $50 shipping for FREE!

If you shop with us again within 12 hours, we may be able to combine your shipping and refund you. We will do this if our team has not yet picked your initial items purchased and have them in the queue to ship.

We know that ordering things online can be a gamble, since you can’t touch the items or try anything on, and because of that we try our best to provide you with the information you need to buy accordingly. However, as in life, sometimes some things just don’t work out! 

🌵 Any items you purchased must be returned/postmarked within 5 days, including weekends, after date received. Please contact us immediately if you are planning on a return.

🌵 Any item returned is only eligible for exchange (buyer pays shipping, we can provide discounted shipping to you) or store credit (less a 10% restocking fee).

🌵 Returned items must remain un-washed and unworn.

🌵 All shoes, jewelry, accessories, bathing suits, under garments, sale items, and items discounted at 15% or more off are FINAL SALE. This includes Flash Sale, Deal of the Day, and anything with a coupon code. 

Returns outside of the 5 day return window will have a 30% restocking fee.

If you have any questions, or would like to initiate a return, please contact us at Cactus & Threads.